INTRODUCTION

EAGM are the leading importers and distributors of quality glassware and tableware in East Africa with offices strategically located in Mombasa (Kenya), Kampala (Uganda) and Dar es Salaam (Tanzania).

EAGM are the appointed distributors of the products of Arc International throughout East Africa offering the renowned French brands of quality glassware:-
LUMINARC collection for the home
CRISTAL D’ARQUES collection for boutiques, gift shops
 ARCOROC collection for the professional catering industry

EAGM also supply a range of complementary household products such as porcelainware, stoneware, stainless steel light catering equipment.

Established in Kenya for over 50 years with their corporate Head Office in Mombasa Kenya, EAGM hav extended their regional reach with the establishment of branches in Kampala Uganda and Dar-es-Salaam Tanzania. The operations in each location are backed up by a modern showroom and storage facility together with highly motivated and trained sales and administrative personnel. Dealership arrangements are also in place in key towns and neighbouring countries such as Rwanda.

MANAGEMENT

EAGM group has a young and dynamic management team headed by Mr. Sanjay Chandi and Mr. Sandip Chandi with professional experience from the United Kingdom, who are the third generation in the business. The key management team consists of:
A Regional Strategic Co-ordinator
Regional Sales, Marketing & Merchandise Manager
Regional IT Manager
Business Development Manager
Country Managers

The managers are fully supported by a dedicated and trained team of sales, operations and administrative personnel.

SECTORS SERVICED BY EAGM

EAGM’s distribution covers the following key sectors:-

FOOD SERVICE: EAGM specialises in supply of tableware and light catering equipment to Hotels, Restaurants, Catering institutions like hospitals, university canteens
SUPERMARKET or SELF SERVICE: EAGM is the market leader for the supply of a comprehensive range of tableware and other kitchenware products to supermarkets & hypermarkets,
MASS MARKET: EAGM offers a range of ‘budget’ day to day use tableware targeting the middle income consumers. This is marketed through a network of wholesalers throughout the region.
SPECIAL BUSINESS / B to B

SALES, DISTRIBUTION & MARKETING STRATEGY

Over the years, EAGM have built up a reputation as reliable business partner with a strong commitment to customer service, quality and continuity of supply of their products. EAGM are proud of their unmatched customer relationship, which is inherent in their exceptional service and stock back up together with an unrivalled distribution network.
The distribution is covered by a team of sales personnel, dedicated wholesalers backed by a team of trained merchandisers in the field.

EAGM’s customer profile includes:-

- Major supermarket and retail chain stores
- Household wholesalers
- Independent retailers
- Upmarket gift shops, duty free shops
- Glass decorators and engravers
- Hotels, restaurants and food service establishments
- Catering institutions e.g hospitals, colleges,universities
Leading names in EAGM'S customer base :-

Retail Distribution:

Nakumatt Supermarkets, Kenya
Uchumi Supermarkets, Kenya & Uganda
Hotpoint Appliances Ltd, Kenya
Tusker Mattresses, Kenya
Ukwala Supermarkets, Kenya
Metro Cash & Carry, Kenya & Uganda
Kwiksave Convenience Stores, Uganda
Capital Shoppers, Uganda
Golden Rose Supermarkets, Tanzania
Imala Seko Supermarkets, Tanzania
Shrijee Supermarkets, Tanzania

Leading names in EAGM'S customer base :-

Retail Distribution:
Nakumatt Supermarkets, Kenya
Uchumi Supermarkets, Kenya & Uganda
Hotpoint Appliances Ltd, Kenya
Tusker Mattresses, Kenya
Ukwala Supermarkets, Kenya
Metro Cash & Carry, Kenya & Uganda
Kwiksave Convenience Stores, Uganda
Capital Shoppers, Uganda
Golden Rose Supermarkets, Tanzania
Imala Seko Supermarkets, Tanzania
Shrijee Supermarkets, Tanzania

SALES & MARKETING SUPPORT

An extensive and unrivalled sales support system is
offered to EAGM customers with particular emphasis
towards the self-service and supermarket industry. The
key support areas are:-
Merchandising & formatting of stores
Vertical plate stands for dinnerware
Stock-out management
Training of shelf attendants
Preparation of ‘core items’ listing for easy review and ordering
Proposed orders – pre sale service
Customer Days
Seasonal Promotions, co-branding activities, giveaways
Publicity: Newspaper, radio, magazines, posters.

We shall add pictures of our mktg actions here.

PRODUCTS

EAGM have a product range of over 4000 items ranging from the budget everyday use glassware to high quality tableware.
With the continuous expansion and modernisation of the region’s retail sector, EAGM are the leading suppliers with a comprehensive range of attractive, high quality and sensibly priced tableware.
In order to provide a more complete "in house" service to their customers EAGM have expanded their product range to cover a variety of stainless steel cutlery, hollowware, catering accessories and quality plastic housewares.
PRODUCT RANGE
- Crockery / Dinnerware
- Tumblers & Stemglasses
- Ice Cream Coupes & Cocktail Glasses
- Jugs & service accessories
- Decorated Mugs
- Ovenware
- Giftware
- Lead Cut Crystal
- Stainless Steel and Hollowware
- Plastic Housewares
- Hand painted Stoneware & Porcelainware

EAGM CORE VALUES

Leading and Reputed brands
Comprehensive range of products
Customer focus, satisfaction, optimum service levels
Constant and Regular supply
Innovation & technology
Integrity
Teamwork
Regional coverage & distribution network
Widespread distribution network